Terms of general warranty

Most of the products sold on Miss Royal carry a warranty form their respective manufacturers. You are free to contact the customer service of the company if there is no warranty clause mentioned in the information about the product. You need to contact the manufacturer of the product to receive the benefits of warranty. It is prudent to know about the terms of warranty of a product on the website of the manufacturer before placing its order. 

Guarantee policy

If there is a product without manufacturer’s warranty, Miss Royal can change it if it arrives in a damaged condition to you. Garments can only be exchanged or changed if they have not been worn or used. Altered and washed garments will not be changed under any circumstances. Products without their tags will not be changed. Product needs to be returned in its original packing for exchange or refund. 

Damaged or defective products

We express our regrets if you receive a defective or damaged product from us. We will change the product without asking any questions if it is returned with 7 days of receiving the delivery. You can click a picture of the product and send it through mail to our customer care service.