How to place an order on Miss Royal?

1. Click on the relevant category and find the product.
2. On you required product click add to shopping cart. You will receive a confirmation email with an order number once you add item to cart and complete the shopping process.
3. During shopping process please make your online payment and you will get another email confirmation for the payment.
4. Our member of staff will pick the item from stock and will dispath it to your provided shipping address or you may collect if you have stelected click and collect order option while shipping.
5. You will get you item by post or you can collect from our collection point which was forwarded you through email.

Can I buy a product on your website from a physical location?

All products displayed on Miss Royal website can be purchased online only. There is no store at any place to sell these products. By signing for our newsletter, you can remain updated with not only the products and services on offer but also special offers and deals that are provided from time to time. 

Can I ask for refund or exchange if the product is wrong or defective?

Yes, refund and exchange of an order is possible on Miss Royal. You can get the details from our page titled Refund/Exchange Policy. 

How can I remain sure about the quality of products? 

Quality of all products is checked internally before putting them up on display on the website. However, there might be slight differences in colors and specifications of the products that you receive from those displayed on the website. You can rest assured that products dispatched are at least 95% similar to those posted on Miss Royal. 

Is there any minimum order?

There is no minimum order requirement on Miss Royal. You can order as few or as many as you desire. 

Is it safe to shop on Miss Royal? 

Personal details of customers are kept safe and secure by the website. Very high degree of safety measures are employed to make financial transactions safe. Information about the customers is not divulged by the company to others under any circumstances. You can learn more about the safety measures by reading our Privacy Policy. 

What can I do if I do not receive my order?

Dispatch of all orders is done within 2-3 days. You can track the status of your order by clicking on Tack my Order feature on the website through the tracking ID that is sent to you by us in the confirmation mail. If you do not receive the product after a few days, it is better to contact the customer support team. 

Is it possible to change the order? 

It is not possible to make changes in the order once products have been dispatched. However, if the items have not been shipped, you can change the order by informing us through a call. 

Can I send a gift to someone outside UK? 

Yes, we are currently shipping products all across UK and wordwide. You can also place an order from anywhere in the world. 

What is COD?

COD means cash on delivery. It is a special feature that allows our customers to make payment for an order after receiving the product. 

How is packing done at Miss Royal? 

All orders are packed by experts at the warehouse of the company. This special packing that is done using with/without bubble wrap (depending upon type of product) makes sure that your orders reach you safely without any damage.